HostSailor.com FAQs

No, HostSailor.com owns their own equipments, routers, switches, racks, and HP servers.

HostSailor.com does have a moneyback guarantee. If you request a refund within 14 days of using our services, we will refund your money. However, we cannot honor refund requests that are made outside of this timeframe.

Cancellations can be made at anytime. Once you’ve cancelled your account, we will end it immediately or at your billing due date, depending on your requests.

Upgrades can easily be done via your client dashboard or by asking a member of our billing team for our assistance. These upgrades are immediately made upon payment.

HostSailor.com does offer managed services, which means that you can request our assistance and support without incurring a fee.

You can run as much as you want, without any limits. Just ensure that you have sufficient resources to cover the services running on your VPS.

Our services are delivered instantly, subject to verifications.

Yes, we allow both on our VPS services.

Here at HostSailor.com, we take backups very seriously. We undergo weekly back-ups to ensure that we can recover from any accidents or incidents, we suggest you run your own backups and not to depend solely on the backups provided by HostSailor.

We offer a wide selection of operating systems. Just make sure you select the operating system you desire on your order form. If for any reason you want a different operating system later on, it can be easily made via your SolusVM control panel.

If you break your VPS, you can reinstall it via your SolusVM control panel or restore it using a recent backup you’ve made.

HostSailor.com uses a raid10 hardware technology to make sure your data is intact in case of any hardware failures. When you use our backup feature, you can backup your data with remote disk storage, which makes your information incredibly safe.

We deliver your VPS with one IP address. You can always order additional IP addresses from your user dashboard.

If you’d like to transfer your domain to a HostSailor.com account, you should unlock your domain and turn all privacy settings off before trying to transfer a domain to us.

HostSailor.com uses real-time email 24/7 and live chat nearly around the clock to support our clients within a timely manner. Please note that huge demand might mean our customer support team takes slightly more time to get back to you, also note that we provide technical support via our support department using email only, live chat is to provide you with general assistance on our product and services.