Terms of Service

This Terms of Service Agreement (“TOS Agreement”) constitutes a valid, binding, and enforceable legal contract by and between you, the “User”, and (“HostSailor”).

The website belongs to Host Sailor Ltd.


Subject to the terms of this agreement, HostSailor will provide web hosting services as outlined.


The initial service term of the agreement shall begin on the date that HostSailor activates the User’s account. The User will be charged on a monthly basis, where the User’s can opt to renew automatically or manually. HostSailor agrees to allow the User to cancel and terminate their services at any time, as long as it’s before the due date.


Fees: Fees are paid on the first date of the new billing cycle. Invoices will be generated five (5) days before the due date, with a reminder being sent three (3) days before the due date. HostSailor will send the User an overdue reminder one (1) day after the due date, with a second overdue reminder being sent two (2) days after the due date. HostSailor will send a final and third overdue reminder three (3) days after the due date.

Users can choose to renew their account automatically by selecting the option when placing their first order. Users can also opt to manually pay their fees. If a User has a credit balance on their account, HostSailor will automatically apply the credit toward the newest dues. If a User does not pay their fees within three (3) days of the billing date, HostSailor will automatically suspend the account. HostSailor reserves the right to terminate a User’s account at anytime if the balance is left unpaid.

Without limiting anything stated foregoing, HostSailor is entitled to charge a certain late fee if the User fails to pay their fees or renew their account in the timely fashion.

Please note that payment with credit card may introduce additional charge(s) by the issuer of the credit card, and HostSailor has nothing to do with that extra charge and will only receive the amount corresponding to the product(s). The credit card payments will involve a detailed verification of the information relating to user such as user ID to prevent any potential fraud. However, no such verification is required if you use any other payment method.

Fee Increases: HostSailor reserves all rights to increase service fees. User can accept the fee increase by renewing their account. If the User does not accept the fee increase, they can cancel/terminate their account with HostSailor.

Taxes: HostSailor does not charge Users taxes of any kind.

Early Termination: User acknowledges that the amount of the fee for the service is based on the User’s agreement to pay the fee for the entire Initial Term, or Renewal Term, as applicable. In the event HostSailor terminates the Agreement for User’s breach of the Agreement, or Customer terminates the service other than in accordance with Termination requirements for HostSailor’s breach, the unpaid fees for each billing cycle remaining in the Initial Term or then-current Renewal Term, as applicable, are due on the business day following termination of the Agreement.

Refunds: HostSailor offers a 14-day money-back guarantee. A refund claim must be made within the first 14 days starting from the Service Commencement Date. This policy does not cover costs for any add-on packages, domain name registration, SSL certificates, and promo/discount offers, etc., and it is only applicable to new HostSailor customers. No re-subscribers are entitled to request a refund under the foregoing provisions. HostSailor reserves the right to refuse a refund request if they have any reason to believe that their Terms of Service have been violated, abused or misused in any way.

HostSailor will not refund any payment made with encrypted currency (namely BTC) to the sender through the same payment method but to the PayPal account of the verified User or as the HostSailor client account credits.

It will take at least 5 to 10 business days to process a refund request.


User agrees to use the service in compliance with applicable Dubai law and HostSailor’s AUP at User agrees that HostSailor may amend this AUP without advanced notice. Amendments to the AUP are effective immediately. User agrees to cooperate with HostSailor’s reasonable investigation of any suspected violation of the AUP. In the event of a dispute between HostSailor and User regarding the interpretation of the AUP, HostSailor’s commercially reasonable interpretation of the AUP shall govern.

Customer Information

User represents and warrants to HostSailor that the information he, she, or it has provided and will provide to HostSailor for purposes of establishing and maintaining the service is accurate. By using HostSailor, Users agree that they are over the age of 18.


User shall fully defend, indemnify, pay and hold harmless HostSailor and its managers, members, employees, affiliates, attorneys, agents, contractors and licensors for any User violation(s) of this TOS Agreement and for any violation(s) by a sub-User of, client of, customer of, reseller of, user of, or similar party related to, User that results in any loss, damage, cost or expense to HostSailor or an HostSailor-related party, or in any claim made or threatened against HostSailor or an HostSailor-related party by any third-party.

Disclaimer of Warranties

HostSailor does not warrant or represent that the services will be uninterrupted or error-free. To the extent permitted by UAE law, HostSailor disclaims any and all warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the extent permitted by UAE law, all of HostSailor’s services are provided on an “as is” basis

Limitation of Damages

Neither party shall be liable to the other for any lost profits, or any indirect, special, incidental, consequential or punitive loss or damage of any kind arising in connection with the Agreement, even if the party has been advised or should be in aware of the possibility of such damages.
Notwithstanding anything else in the agreement to the contrary, the maximum aggregate liability of HostSailor and any of its employees, agents or affiliates, under any theory of law shall be a payment of money not to exceed the amount payable by the User for three months of service.


Suspension of Service: User agrees that HostSailor may suspend services to User without notice and without liability. This only applies under the following circumstances: 1) HostSailor reasonably believes that the services are being used in violation of the AUP; 2) User fails to cooperate with any reasonable investigation of any suspected violation of the AUP; 3) HostSailor reasonably believes that the service suspension is necessary to protect the network or other Users. 4) HostSailor staff member reports any abusive, vulgar, or irreverent language from User during the online consulting session in any of the supported languages HostSailor offers. User agrees to pay reasonable reinstatement fee if the service is reinstituted following a suspension of service under this subsection.

Termination the Agreement: The Agreement may be terminated by User prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if HostSailor fails in a material way to provide the service in accordance with the terms of the Agreement. User must alert HostSailor to the failure in writing and in reasonable detail. HostSailor has up to 10 (ten) days to provide a remedy to this failure.

The Agreement may be terminated by HostSailor under any of the following parameters: 1) If the User is overdue on the payment of any amount due under the Agreement; 2) User violates any provision of the Agreement, including the AUP, and fails to address the violation within thirty days of written notice from HostSailor; 3) User is in violation of the Agreement a second time; and 4) User does not provide accurate contact information.

Any party may terminate this Agreement upon written notice of the other party admitting insolvency or filing for bankruptcy.

We reserve the right to ask our customer to provide a valid ID (bearing signature and date) in order to reactivate his/her suspended server for any abuse occasion, including but not limited to malware hosting, spamming and phishing, DDoS attack and port scanning.

Requests for User Information

User agrees that HostSailor may, without notice to User, 1) report to the appropriate authorities any conduct by User or any of User’s customers or end users that HostSailor believes violates applicable law, and 2) provide any information that has about User or any of its users in response to a formal or informal request from a law enforcement or regulatory agency or in response to a formal request in a civil action that on its face meets the requirements for such a request.

Back-Up Copy

User agrees to maintain a copy of all content hosted by HostSailor notwithstanding any allowances made by HostSailor in this Agreement to provide back-up services.

Force Majeure

HostSailor shall not be in default of any obligation under the Agreement if the failure to perform the obligation is due to any event beyond HostSailor’s control, including, without limitation, signification failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

The laws of the United Arab Emirates (Dubai) shall govern this Agreement, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the courts located in Dubai when these terms take effect.


User agrees to cooperate with HostSailor’s reasonable investigation of any suspected violation of the AUP and Terms of Service. HostSailor’s services are physically hosted in the Netherlands. HostSailor will not allow any illegal activities of any kind. A party’s failure or delay in enforcing any provision of the Agreement will not be deemed a waiver of that party’s rights with respect to that provision or any other provision of the Agreement. A party’s waiver of any of its right under the Agreement is not a waiver of any of its other rights with respect to a prior, contemporaneous or future occurrence, whether similar in nature or not.

We aim at delivery of dedicated servers in the Netherlands within 2 working days, but the actual delivery date may be affected because of the COVID-19's impact to every business globally, including our service provider's delivery efficiency. We appreciate your understanding and patience.

Neither party will represent itself to be the agent of the other. Users may not transfer the Agreement without HostSailor’s prior written consent. HostSailor may assign the Agreement in whole or in part. Users who are found to be in abuse of these Terms of Service will immediately have their accounts suspended.

Our Company

Reg. No: IBC/03/14/8150

Suite No: 1605, Churchill Executive Tower, Burj Khalifa Area, Dubai P.O. Box 98362, United Arab Emirates

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