Acceptable Use Policy

This AUP governs the use of HostSailor’s web hosting service. Violation will result in suspension or termination of the User’s service. In the event of a dispute between HostSailor and User regarding the interpretation of the AUP, HostSailor’s commercially reasonable interpretation of the AUP shall govern. Please contact HostSailor should you have any questions about our AUP.

Offensive Content

By using HostSailor’s services, you agree that you will not publish or transmit any content that falls under the following parameters:

Child pornography

Excessive violence (including threats and harassment)

Unfair or deceptive under consumer protection laws

In violation of a person’s privacy

Exposes trade secrets

Promotes illegal activity

Bestiality and Zoophilia pornographies

Hate speech

Defamatory

A risk to a person’s safety or health (including the general public)

Is otherwise malicious or fraudulent

This includes any email, bulletin board postings, chat, and any other type of transmission that relies on Internet service provided by HostSailor.

Security

Users are responsible for maintaining security and must take reasonable precautions to safeguard their account. Keep your password confidential, and make it a habit to update it regularly.

IPv6

As we shift from IPv4 to IPv6 as the primary network address space, certain actions will be considered violations of our Acceptable Use Policy. Overuse of IPv6 resources can impact network performance and, in turn, the quality of service we provide to our users. Misuse of allocated server IPv6 addresses is a key concern. To maintain a high level of service for everyone, we will carefully regulate the number of IPv6 addresses assigned to each server.

Bulk Commercial Email

User must obtain advance approval from HostSailor for any bulk commercial email. Approval will only be given based on the following parameters:

Your intended recipients have given their permission via an opt-in procedure

Your procedures for soliciting consent are reasonable

You have evidence of the recipient’s consent and can produce this evidence

The body of the email must describe how the email address was obtained

You have procedures in place that make it possible for recipients to opt out of the email or otherwise revoke their consent

You must have a privacy policy posted for each domain associated with the mailing

You have means to track complaints

You must not obscure the source of your email in any manner

You otherwise comply with CAN SPAM Act and other applicable laws

Users may not use a third-party email service that violates these procedures. HostSailor reserves the right to test your compliance with these requirements.

We block email ports on our VPS services, such as port 25, to protect users from spam. You must use a spam filter device to send email by overriding the blocker. You may visit our knowledge base to learn how to use our spam filter device. In addition, our technical support is available to you while setting the spam filter device for smooth email transmission.

We do have some restrictions set for the outgoing emails as described below

Maximum Recipients Per Sender / 30 Minutes (Outbound Only): 200

Maximum Connections Per IP Address / 30 Minutes: 50

Unsolicited Emails

You may not send any unsolicited email to anyone who has indicated they do not wish to receive it.

Material Protected by Copyright

User agrees not to publish or otherwise copy any work protected under copyright law unless:

You have been expressly authorized by the owner of the work

You are otherwise permitted by law to copy the work

If you are found to be in violation of this requirement, HostSailor reserves the right to terminate your service. Please contact HostSailor if you believe that your copyright is being infringed by a person using the HostSailor network. Please provide reasonable information, including identification of the copyrighted work, contact information, and other details.

AUP - Managed Services & Hourly Assistance

Customers using HostSailor's Managed Services or Hourly Assistance must continue to comply with this Acceptable Use Policy, the HostSailor Terms of Service, and all other applicable HostSailor policies. Managed Services or paid Hourly Assistance do not exempt any User or service from HostSailor's existing abuse, security, network, or legal requirements. Managed Services or Hourly Assistance may not be used to request, facilitate, maintain, conceal or support Illegal, fraudulent, malicious or abusive activity, Unauthorized access to systems, accounts, networks or data, Malware, phishing, spam or other harmful software or activity, DDoS attacks, amplification attacks, IP spoofing or other unauthorized network attacks, Circumvention or disabling of security controls for unauthorized purposes, Concealment or continuation of known abuse, malicious activity or policy violations, Software, services, or configurations that violate applicable laws, third-party terms or HostSailor policies, Any activity that creates a material security, legal, operational or network risk to HostSailor, its customers or third parties HostSailor will not perform Managed Services or Hourly Assistance work that facilitates or supports prohibited activity. If a managed server or service is involved in serious abuse or poses an immediate risk to HostSailor's infrastructure, network, customers or third parties, HostSailor may take immediate action, including restricting, isolating, suspending, or terminating the affected service in accordance with this Acceptable Use Policy and the Terms of Service. The managed status of a service does not exempt it from enforcement under HostSailor's policies. Where reasonably appropriate based on the nature and severity of an issue, HostSailor may contact the Customer and provide an opportunity to investigate or address the matter before taking further action. However, HostSailor reserves the right to take immediate action where required due to the severity, urgency, legal implications or potential impact of the activity.

Other

All users must have current information on file with their domain name registrar for any domain hosted on the HostSailor network.

Disclaimer

HostSailor is under no duty and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaims any responsibility for any misuse of the HostSailor network.

Internet Abuse

User agrees not to engage in illegal, abusive, or irresponsible behavior, including:

Unauthorized access to or use of data, including any attempt to breach security or authentication measures without express authorization from owner of the system or network

Monitoring data or traffic without express authorization from owner of the system or network

Interfere with service to any user

Use of Internet account of computer without the owner’s authorization

Forging of any TCP-IP packet header

Any conduct that is likely to result in retaliation against HostSailor’s network

Use of HostSailor’s network in a way that unreasonably interferes with HostSailor’s other users’ use of the network

Newsgroup, Chat Forums, Other Networks

You must comply with the rules and conventions for postings to any bulletin board, chat group, or other forum in which you participate.

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